Accessibility Statement

1. Our Commitment

Pipework HQ is committed to providing a digital platform that is accessible to all users, including heating engineers, plumbers, administrative staff, and their customers, regardless of ability or technology.

We are actively working to align our platform features and storefront interfaces with the **Web Content Accessibility Guidelines (WCAG) 2.1 level AA** standards to ensure an inclusive user experience.

2. Accessibility Features

To make our platform and tenant storefronts easy to navigate, we have built-in several accessibility features:

• **Semantic HTML Layouts:** Standard headings hierarchy, ARIA landmarks, and button labels are structured correctly to support screen-reader technologies.
• **Keyboard Navigation:** Critical controls, menus, inputs, and modals support sequential tab focus and keyboard activations.
• **Contrast & Color:** Standard color combinations are selected to meet contrast ratio guidelines. Information is never conveyed by color alone.
• **Responsive Scaling:** Content scale handles fluid zoom levels up to 200% on modern web browsers without layout clipping.

3. Non-accessible Content & Exclusions

While we strive to ensure total compatibility, some legacy or third-party features may have temporary limitations:

• **PDF Documents:** Generated PDF certificates or older archives might not be fully screen-reader optimized. We are working to enhance semantic tagging in our PDF builder.
• **Third-Party Embeds:** Integration links (such as map widgets or chat tools) are external services and may not conform to our accessibility guidelines.

4. Feedback & Support

If you experience any accessibility issues or require support accessing any part of our platform or storefronts, please contact us:

• **Email:** [email protected]
• **Response Time:** We aim to respond to all accessibility feedback within 3 business days and implement appropriate accommodations where possible.